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SERVICE SOLUTIONS BUILT FROM WITHIN

PARTS – TRAINING – SUPPORT

Our “build-from-within” 360° Solution offers a level of flexibility, independence, and cost savings that isn’t available anywhere else. It puts your organization in the driver’s seat when it comes to choosing, purchasing, and maintaining a system that suits your needs and your capital equipment budget, while also allowing for unhindered growth and flexibility in the years to come.


PARTS

We’ll help you get the parts and supplies you need to keep your medical imaging system(s) up and running. Along with those parts, we’ll provide the expertise to make sure you get the right replacement parts the first time – parts that are packaged properly, shipped fast, and guaranteed not to show up DOA.

And when you’re ready, we’ll help you establish an in-house inventory of the parts and supplies commonly needed to maintain your specific equipment. That way, you’ll have the right parts on-hand when you need them.

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TRAINING

If you’re looking for cost savings, increased uptime, and more flexibility, we can help bring your MRI, CT, and X-ray maintenance program in house. We’ll up-train members of your existing team to take on the role of ACI-certified imaging engineers. Training can be in person at our AAMI-certified training center, or almost anywhere via our Interactive Virtual Training Academy (IVTA).

In-house service capabilities shortens downtime, saves money, and gives you the independence you need to grow and improve patient care.

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SUPPORT

From the very start, we’re there. We offer 100+ years of experience and have the know-how to guide you through all aspects of imaging system ownership, from initial planning and purchase to preventive maintenance, end-of-life, and beyond.

Each step of the way, 24 hours/day, we’ll be there to help you be successful. We’re only a phone call away. Imaging is a crucial part of patient care, and we know downtime and high costs can mean the difference between success and failure. Our support provides a solution to both.

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We measure ourselves through your success

Downtime

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Reduction

Training

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Satisfaction

Support

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Outcomes

BLOG

Medical Imaging Training: How to Educate Future Engineers

Jeremy ProbstSeptember 27, 2021

The ever-increasing demand for imaging engineers turned into a major talent shortage due to the impact of COVID. With limited qualified talent, it’s vital to understand the most effective strategies and processes for onboarding and training employees. We’ve explored every learning method for medical imaging to discover what has been successful and what has fallen short. So, which method works best? A quick turnaround approach…

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Should BMETs Maintain and Service Medical Imaging Beds / Tables?

Jeremy ProbstSeptember 10, 2021

The title of this article asks a fairly straightforward question: Should biomedical equipment technicians (BMETs) service or maintain imaging system beds and tables instead of imaging engineers? The expected answer is a simple yes or no, but most people in the medical imaging community would be uncomfortable answering without a “but …”  or adding some sort of qualifying statement to their answer. What initially appears…

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CASE STUDIES
parts — Case Study: The Cost of a Bad Medical Imaging Part

parts — Case Study: The Cost of a Bad Medical Imaging Part

While the desire to get the best price is...

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parts — Case Study: Keeping Angiograph Rooms Running When OEM System Support Ends

parts — Case Study: Keeping Angiograph Rooms Running When OEM System Support Ends

When a medical imaging device reaches what the manufacturer...

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training — Case Study: Providing Top-Notch Training for Experienced Medical Imaging Engineers

training — Case Study: Providing Top-Notch Training for Experienced Medical Imaging Engineers

Frigid winters, dairy farms, the Green Bay Packers. These...

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support — Case Study: Offering Expert Guidance in the Moment of Truth

support — Case Study: Offering Expert Guidance in the Moment of Truth

When a critical piece of medical imaging equipment goes...

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